Privacy Policy

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Effective date: 1.05.2026

1. 1. General Provisions

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2. 2. Data Controller

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3. 3. What Data We Collect

   1. 3.1. We may collect and process the following categories of personal data:

      • a) identification data: name and other data required to complete a booking;
      • b) contact data: phone number, email address;
      • c) account data: user identifier, encrypted password, login history;
      • d) order and trip data: route, date and time, pick-up and drop-off location, number of passengers, booking status;
      • e) payment data: amount, currency, payment method, payment status and transaction identifier;
      • f) technical data: IP address, device type, operating system, app version, error logs;
      • g) location data: only with the user's consent in device or app settings;
      • h) communication data: support requests, correspondence, complaints, reviews or ratings;
      • i) additional service data: information required to arrange baggage, pets, children or other add-ons.

4. 4. Sources of Data

   1. 4.1. Personal data may be obtained from the following sources:

      • a) directly from the user — during registration, booking, payment, or support requests;
      • b) automatically while using the app — through interaction with the interface and technical services;
      • c) from payment providers and technical contractors involved in processing payments or providing support.

5. 5. Purpose of Processing

   1. 5.1. Personal data is processed for the following purposes:

      • a) creating and administering the user account;
      • b) concluding and fulfilling the transportation contract, including booking and cancellation;
      • c) organizing the trip and ensuring passenger boarding;
      • d) accepting and confirming payment, processing refunds;
      • e) informing the user about order status, changes or cancellations;
      • f) providing customer support and handling complaints or disputes;
      • g) ensuring technical operation and information security of the app;
      • h) analyzing app usage to improve service quality;
      • i) complying with applicable legislation;
      • j) protecting the legitimate rights and interests of the company.

6. 6. Legal Basis for Processing

   1. 6.1. Personal data is processed on the following legal grounds:

      • a) the necessity of concluding and performing the transportation contract;
      • b) compliance with legal obligations applicable to the company;
      • c) the user's consent, where such consent is required;
      • d) the legitimate interests of the company, including fraud prevention and dispute resolution.
   2. 6.2. The company processes only the data necessary to achieve the purposes defined in this Policy.

7. 7. Who We Share Data With

   1. 7.1. Personal data may be shared with:

      • a) payment providers, banks and acquirers;
      • b) technical service providers (hosting, cloud infrastructure, SMS/push/email services);
      • c) employees or contractors involved in providing the service;
      • d) government authorities, where required by law.
   2. 7.2. Personal data is not sold or shared with third parties for their own marketing purposes.
   3. 7.3. Data is shared only to the extent necessary to achieve the relevant purpose.

8. 8. Cross-Border Data Transfers

   1. 8.1. As of the approval of this Policy, personal data is generally processed and stored locally.

9. 9. Data Retention

   1. 9.1. Personal data is retained only as long as necessary to fulfil the purposes of processing.
   2. 9.2. After the relevant retention period, personal data is deleted or anonymized.

10. 10. Data Protection

    1. 10.1. We implement reasonable technical, organizational and administrative measures to protect personal data.
    2. 10.2. Such measures may include access control, logging, encryption, segmentation and backups.
    3. 10.3. No method of transmission or storage over the internet is completely secure, so absolute security cannot be guaranteed.

11. 11. User Rights

    1. 11.1. Users have rights provided by applicable data protection law, including the right to:

       • a) know the sources and purposes of data collection;
       • b) obtain information about the conditions of data access;
       • c) receive a response about whether their data is being processed;
       • d) request correction or deletion of inaccurate or unlawfully processed data;
       • e) be protected from unlawful processing or accidental loss;
       • f) file complaints with a supervisory authority or court;
       • g) withdraw consent where processing is based on consent.

12. 12. Location, Push Notifications, Cookies and Analytics

    1. 12.1. The app may request access to the user's location to show nearby pick-up points or build a route.
    2. 12.2. Location is processed only with the user's permission, which may be withdrawn at any time.
    3. 12.3. We may send push notifications, SMS, email or other service messages related to bookings.
    4. 12.4. The app may use SDKs, cookie-like technologies, analytics and crash-reporting tools to improve stability.

13. 13. Children's Data

    1. 13.1. The app is not intended for independent use by minors without the involvement of a parent or legal guardian.
    2. 13.2. Where a child's data is required for a booking, it must be provided by a legal representative or adult.
    3. 13.3. We process children's data only to the extent objectively necessary to complete and perform the trip.

14. 14. Links to Third-Party Services

    1. 14.1. The app may contain links to third-party websites, payment pages or partner resources.
    2. 14.2. We are not responsible for the privacy practices or content of third-party resources.

15. 15. Changes to This Policy

    1. 15.1. We may periodically update this Policy to reflect changes in law or app functionality.
    2. 15.2. The current version of the Policy is always available within the app or on its website.
    3. 15.3. Changes take effect from the moment of publication unless otherwise stated.
    4. 15.4. Continued use of the app after publication of a new version means acceptance of the changes.
    5. 15.5. In case of material changes, we may additionally notify users via the app, email or push notification.

16. 16. Contact

    For any questions related to this Policy or the processing of personal data, users may contact us.